Privacy Policy

At PrestigeStay Horizon, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: January 2026

Information We Collect

We may collect the following types of information when you interact with our website or visit our resort:

• Personal information: Name, email address, and any details you provide through our contact form.
• Booking information: Details related to reservations, enquiries, and event requests.
• Usage data: Information about how you use our website, including pages visited, time spent, and referring pages.
• Cookie data: Information collected through cookies and similar technologies, as described below.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request.
• To process bookings and reservations.
• To improve our website content and user experience.
• To send you relevant information about our services, if you have consented to receive such communications.
• To comply with legal obligations and protect our legitimate interests.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand how visitors interact with our website.
• Preference cookies: Remember your choices and settings on the website.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website. Our cookie banner allows you to accept or decline non-essential cookies.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality obligations. We may also disclose information when required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal requirements.
• The right to object to or restrict the processing of your information.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us through our Contact Us page.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, data is securely deleted or anonymised.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact

If you have any questions or concerns about this privacy policy or our data practices, please contact us through our Contact Us page.